1. PURPOSE AND SCOPE OF DATA COLLECTION
The main data collected on the website includes: full name, phone number, and delivery address in the "Buy Now" section. This is mandatory information that customers must provide when requesting advice or purchasing products so that we can contact and confirm orders to protect consumer rights.
Members are fully responsible for the security and storage of all activities using the service based on the information provided and their email address. In addition, members must immediately notify our website in case of unauthorized use, misuse, security breach, or disclosure of usernames and passwords to third parties so that appropriate action can be taken.
2. SCOPE OF INFORMATION USE
We use the information provided by members to:
Contact and confirm orders and deliveries upon receiving requests from customers.
Providing product information upon customer request.
Sending notifications about website activities.
Contacting and resolving issues in special cases.
Not using personal information for any purpose other than verification and transaction-related matters.
Providing information to judicial authorities when requested, including the Public Prosecutor's Office, courts, or police investigators in relation to certain violations of the law.
3. INFORMATION RETENTION PERIOD
Members' personal data will be stored until a deletion request is received from the administrator. In all other cases, members' personal information will be securely stored on our servers.
4. PARTIES THAT MAY ACCESS PERSONAL INFORMATION
Parties may access customers' personal information in certain circumstances, including:
Company employees.
Partners who have signed contracts to perform a portion of the company's services. These partners only receive information as per the contractual agreement (partial or complete information according to the terms of the contract) to support customers in using the company's services.
5. HOW TO ACCESS AND EDIT PERSONAL DATA
Members have the right to review, update, edit, or delete their personal information by contacting the website administrator.
Members also have the right to file complaints regarding information security by contacting the website administration. After receiving feedback, we will verify the information and take appropriate action depending on the severity of the violation.
6. COMPLAINT RECEPTION AND RESOLUTION MECHANISM
Any disputes between the Company and the User will be resolved through negotiation. If an agreement cannot be reached, each party has the right to bring the case to the competent People's Court.
If resolution through negotiation or mediation is not possible, the affected party may collect evidence such as emails, messages, etc., and contact the Company for resolution.
If the case is outside the Company's jurisdiction, it will be referred to the competent authorities, and the Company will continue to cooperate to protect the rights of the affected party.
Members' personal information is guaranteed to be completely confidential in accordance with the personal data protection policy. The collection and use of information will only be carried out with the customer's consent, except where otherwise provided by law.
We will not use, transfer, disclose, or provide personal information to any third party without the customer's consent.
If our data server is hacked resulting in the loss of personal data, we will notify the relevant authorities for further action and inform affected customers.
All online transaction information, including invoices and electronic documents, is kept strictly confidential. Customers registering or making purchases must provide complete and accurate personal information such as full name, address, email, and phone number, and are responsible for the accuracy of that information.
Management is not responsible for and will not handle any complaints related to customer rights if it is discovered that the personal information provided during the initial registration process is inaccurate.